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Insights Blog

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INTERACTIVE REPORT

New minds, new markets

Consumers who embrace AI could drive up to 55% of spending by 2030. Businesses can stay ahead of the adoption curve by understanding the new AI-powered customer: the wants, needs and expectations that will shape tomorrow’s markets.

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INTERACTIVE REPORT

The trillion-dollar question: What to do with the workforce in the age of gen AI

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INTERACTIVE REPORT

Building momentum: The path to confident AI adoption

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Tailoring AI to consumers

AI is shaping consumer experiences across sectors—from healthcare to life sciences. Explore where consumers seek AI, what they expect and how organizations adapt to meet evolving needs.

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How AI will change the relationship between consumers and consumer goods manufacturers

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How AI will change the relationship between consumers and consumer goods manufacturers

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What consumer preferences reveal about the future of AI in insurance

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How consumer AI adoption will change the car-buying journey

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A customer checks out a car from inside while the salesman peeps inside through the window

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Consumer AI adoption will shake up the media and tech customer experience

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Travelers lean into AI to enhance their travel and hospitality customer experience

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Consumers adopting AI will reshape the energy and utilities customer journey

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A woman connects her electric car to a charging station, preparing to recharge its battery.

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How telcos can boost the customer experience with AI

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A woman is smiling while having a tea break in her workspace.

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What consumer preferences reveal about AI adoption in banking and finance

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What retailers need to know about AI and consumer engagement

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A man is searching tablet in his phone

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How AI is reshaping life sciences consumer engagement

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A man is searching tablet in his phone

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Big changes are ahead for health insurers as consumers adopt AI

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How AI will revamp the healthcare customer journey

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Evolving challenges, emerging tech

Understand the transformative impact of emerging technologies on today’s most significant global challenges.

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Deep dives

See what’s shaping the future of business—and how you can stay ahead in a fast-changing world.

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Technology in action

Get actionable insights that help you strategically apply and implement technology to address your pressing needs and seize opportunities.

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Keep up with AI innovations for business

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